Shipping and Return Policy
Shipping
We offer international shipping via Canada Post. Jewellery is shipped from our brick and mortar store in beautiful Vancouver, BC, Canada.
Free Xpresspost shipping on purchases of $500 and up within Canada.
Shipping rates calculated by Canada Post at checkout. All shipping rates include tracking.
The following shipping rates include a liability coverage of $100:
- Expedited Parcel
- Xpresspost
- Priority
Contact us if you require additional shipping insurance.
Please note, Canada Post Tracked Packet USA/International does not include liability coverage.
Returns and Refunds
Because piercing jewellery enters your body, it is considered a personal item. For this reason, all jewellery is non-refundable. We guarantee that all jewellery we sell has never been worn or tried on.
Please ensure you are ordering the correct jewellery size based on your anatomy. We will be happy to show you how measurements for jewellery works, however, customers are responsible for ordering the correct size. Please book a video consultation if you require assistance.
Damaged Items
Please contact us should your jewellery arrive damaged.